At Dragonia Casino, protecting the privacy and security of every player is a fundamental commitment. This comprehensive privacy policy explains how Dragonia Casino collects, processes, stores, and safeguards your personal data in full compliance with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR). Whether you are registering an account, making a deposit, or simply browsing our site, understanding the Dragonia Casino privacy policy empowers you to make informed decisions about your personal information. We encourage all Australian players to read this document carefully and to reach out to our Data Protection Officer if anything requires clarification.
1. Identity of the Data Controller
Dragonia Casino is operated by a company registered in Curaçao and licensed by the Government of Curaçao. For the purposes of data protection law, this entity acts as the data controller responsible for your personal information. All inquiries relating to data processing, privacy rights, or information security can be directed to our dedicated Data Protection Officer at [email protected]. We take our obligations seriously and are committed to handling user data with the utmost care and confidentiality.
2. Personal Data We Collect
In the course of providing our services, Dragonia Casino collects several categories of personal data. Each category of data collection is necessary either to fulfil our contractual obligations to you, to comply with legal requirements, or to improve the quality of our platform. Below is a detailed overview of the types of personal information we may collect:
2.1 Identification Data
- Full legal name
- Date of birth (to verify you are of legal gambling age)
- Nationality and country of residence
- Government-issued identity documents (passport, driver's licence, national ID)
2.2 Contact Data
- Email address
- Telephone number
- Residential address and postcode
2.3 Financial Data
- Payment method details (card numbers stored in tokenised form, e-wallet identifiers, cryptocurrency wallet addresses)
- Transaction history including deposits, withdrawals, and bonus usage
- Bank account details where required for wire transfers
2.4 Gaming Activity Data
- Game session history, bets placed, wins and losses
- Bonus activations and wagering progress
- Responsible gambling tool usage (limits, cooling-off periods, self-exclusion records)
2.5 Technical Data
- IP address and geolocation data
- Device type, operating system, and browser version
- Log files and session timestamps
2.6 Communication Data
- Records of live chat transcripts and email correspondence with customer support
- Complaint and dispute records
- Marketing communication preferences
2.7 Sensitive Data
In limited circumstances, Dragonia Casino may process sensitive information such as details about problem gambling history when you voluntarily disclose this in connection with our responsible gambling programme. We treat all sensitive personal data with the highest level of confidentiality and process it only when strictly necessary.
2.8 Data Received from Third Parties
We may receive personal information from third-party identity verification services, fraud prevention agencies, payment processors, and our game providers. Such third-party data collection always complies with applicable data protection laws and is used solely for the purposes outlined in this privacy policy.
3. How We Collect Your Data
The methods of data collection at Dragonia Casino include:
- Direct collection: information you provide when creating an account, completing KYC verification, making payments, contacting support, or participating in promotions.
- Automated collection: technical data gathered automatically via cookies, web beacons, and server logs when you browse or use our platform.
- Third-party sources: identity and fraud-check data from licensed verification partners, payment gateway data from our financial partners, and analytics data from trusted technology vendors.
4. Purposes and Legal Basis for Data Processing
All data processing carried out by Dragonia Casino is grounded in a lawful basis. We rely on one or more of the following legal foundations depending on the specific activity:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity |
| Provision of gaming services and payment processing | Contractual necessity |
| KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance | Legal obligation |
| Fraud detection and data security | Legitimate interests / legal obligation |
| Responsible gambling monitoring and interventions | Legal obligation / legitimate interests |
| Sending promotional offers and newsletters (where consent is given) | Consent |
| Platform improvement and analytics | Legitimate interests |
| Dispute resolution and regulatory reporting | Legal obligation |
When we rely on consent as our legal basis — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal. Withdrawal of consent can be exercised via your account settings or by contacting [email protected].
5. Dragonia Casino Cookie Policy
The Dragonia Casino cookie policy governs the use of cookies and similar tracking technologies on our website. Cookies are small text files placed on your device that help our site function correctly and allow us to improve your experience. We use the following categories of cookies:
5.1 Essential Cookies
These cookies are strictly necessary for the website to operate. Without them, core features such as logging in, maintaining your session, and processing payments would not function. Because they are essential, they do not require your consent.
5.2 Analytical Cookies
Analytical cookies collect anonymised data about how visitors interact with our platform — pages visited, time spent, and navigation paths. This information is used purely to improve our services and does not identify you personally. We use third-party analytics providers who act as data processors under appropriate contractual agreements.
5.3 Functional Cookies
Functional cookies remember your preferences, such as language settings, currency selection, and preferred game categories. They enhance the personalisation of your experience without tracking you across external websites.
5.4 Marketing Cookies
With your consent, we deploy marketing cookies to display relevant promotions and advertisements on and off our platform. These cookies may be set by our advertising partners. You can manage your cookie policy preferences via the cookie settings panel accessible from our website footer, or by adjusting your browser settings. Disabling marketing cookies will not affect your ability to use the casino but may result in less relevant promotional content.
6. Sharing Your Personal Data with Third Parties
The Dragonia Casino platform operates with a network of trusted partners who may process your personal data under strict contractual and legal obligations. We never sell your user data to third parties. Sharing occurs only in the following circumstances:
6.1 Payment Providers
To process deposits and withdrawals via PayID, Visa, Mastercard, Skrill, Neteller, Paysafecard, Neosurf, Bitcoin, Ethereum, Litecoin, and bank transfers, we share necessary financial personal information with payment processors. All payment partners are PCI DSS compliant and handle user data under their own rigorous data protection frameworks.
6.2 Regulatory Authorities
Where required by law, we may disclose personal data to regulatory bodies, law enforcement agencies, or courts. This includes KYC and AML-related disclosures to anti-money laundering authorities. Such sharing is always limited to the minimum personal information necessary to fulfil our legal obligations.
6.3 Game and Technology Providers
Our network of 50+ game studios — including Pragmatic Play, Evolution Gaming, Play'n GO, NetEnt, Microgaming, Yggdrasil, Hacksaw Gaming, Push Gaming, Spribe, Red Tiger, Nolimit City, and Relax Gaming — may receive limited technical data (such as session tokens) necessary to deliver their games. These providers are bound by contractual data protection clauses.
6.4 Identity Verification and Fraud Prevention
We partner with specialised third-party services to verify player identities and detect fraudulent activity. These partners process identification and financial personal data solely for verification purposes and are prohibited from using it for any other purpose.
7. International Data Transfers
As a globally operating platform, Dragonia Casino may transfer your personal data to countries outside Australia. Wherever such transfers occur, we implement appropriate safeguards to ensure your data protection rights are upheld. Safeguards may include Standard Contractual Clauses (SCCs), binding corporate rules, or transfers to countries recognised as providing an adequate level of information security. By using our services, you acknowledge that your user data may be processed in jurisdictions where data storage laws differ from those in Australia. We ensure that all international transfers comply with both the Australian Privacy Act 1988 and GDPR requirements where relevant.
8. Data Security at Dragonia Casino
Dragonia Casino data protection measures are built on industry-leading information security standards. We implement the following technical and organisational controls to safeguard your personal information:
- 256-bit SSL/TLS encryption: all data transmitted between your device and our servers is protected by 256-bit SSL encryption, making it virtually impossible for third parties to intercept your personal data.
- Firewalls and intrusion detection: our infrastructure is protected by multi-layered firewalls and real-time intrusion detection systems that monitor for suspicious activity around the clock.
- Data encryption at rest: sensitive personal information stored in our databases is encrypted using advanced algorithms to ensure data security even in the unlikely event of a breach.
- Access controls: access to personal data is restricted to authorised personnel on a strict need-to-know basis. All staff handling user data undergo regular data protection training.
- RNG certification: our games use Random Number Generators (RNGs) certified by independent laboratories, ensuring fairness and the integrity of game outcomes.
- KYC mandatory verification: all players must complete Know Your Customer verification before their first withdrawal, which helps us maintain the confidentiality of accounts and prevent identity theft.
Despite these robust measures, no system can guarantee absolute data security. In the event of a data breach that is likely to affect your rights, Dragonia Casino will notify affected players and the relevant supervisory authority within the timeframes required by law.
9. Data Storage and Retention Periods
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply to different categories of data storage:
| Data Category | Retention Period |
|---|---|
| Account and identification data | 5 years after account closure (legal obligation) |
| Transaction and financial records | 7 years (AML and tax compliance) |
| Gaming activity logs | 5 years after the last session |
| Communication and support records | 3 years from the date of communication |
| Marketing preferences and consent records | Until consent is withdrawn + 1 year |
| Cookie and analytical data | Up to 24 months (varies by cookie type) |
After the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data storage and destruction procedures. Anonymised data may be retained indefinitely for statistical and research purposes, as it can no longer be used to identify you.
10. Your Privacy Rights
Under the Australian Privacy Act 1988 and, where applicable, the GDPR, you have a comprehensive set of privacy rights regarding your personal information held by Dragonia Casino. We are committed to facilitating the exercise of these privacy rights promptly and without undue bureaucracy.
10.1 Right of Access
You have the right to request a copy of the personal data we hold about you. We will respond to verified access requests within 30 days, providing a clear summary of the personal information we process, the purposes of data processing, and any third parties with whom your data has been shared.
10.2 Right to Correction
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. This is a fundamental aspect of the Dragonia Casino privacy policy — we want your records to be accurate at all times. You can update most personal details directly in your account profile, or contact us at [email protected].
10.3 Right to Deletion ("Right to be Forgotten")
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing based on legitimate interests. Please note that deletion requests may be limited where we are required to retain personal information by law — for example, for AML compliance or dispute resolution purposes.
10.4 Right to Restriction of Processing
In certain circumstances — for instance, where you contest the accuracy of your personal data or object to data processing — you may request that we restrict how we use your information. During the period of restriction, we will continue to store your data but will not process it further without your consent (except for limited legal purposes).
10.5 Right to Data Portability
Where data processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data directly to another service provider where technically feasible.
10.6 Right to Object
You have the right to object to data processing based on Dragonia Casino's legitimate interests, including profiling. You may also object at any time to the processing of your personal information for direct marketing purposes. Once you object to marketing data processing, we will cease using your data for that purpose immediately.
10.7 Right to Withdraw Consent
Where we rely on consent as the legal basis for processing your personal data — such as for marketing communications or certain cookies — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal. To exercise this right, adjust your preferences in your account settings or email [email protected].
10.8 Automated Decision-Making
Some decisions affecting your account — such as automated fraud alerts or responsible gambling interventions — may be made using automated processes. You have the right not to be subject to a decision based solely on automated processing if it produces significant legal or similarly significant effects. In such cases, you may request human review of the decision by contacting our support team.
11. Responsible Gambling and Data Protection
Dragonia Casino takes responsible gambling seriously, and our data processing activities reflect this commitment. We monitor gaming behaviour patterns to identify signs of problem gambling, and may use your personal data to proactively offer tools such as:
- Deposit limits, bet limits, and loss limits
- Session time limits
- Cooling-off periods (24 hours, 48 hours, 7 days, or 30 days)
- Self-exclusion options (6 months, 1 year, 5 years, or permanent)
The use of your personal information for responsible gambling purposes is based on our legal obligation to promote safe gambling environments. Records of responsible gambling tool activations are retained as part of your account history and form a critical element of our player protection framework. Dragonia Casino's data collection in this area is never used for marketing purposes and is always kept strictly confidential.
12. Children's Privacy
Dragonia Casino strictly prohibits the use of its platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that personal information has been collected from a person under 18, we will immediately delete that data. Age verification is a core element of our KYC process, and our data collection practices are designed to ensure compliance with child protection requirements. If you believe a minor has registered on our platform, please contact us immediately at [email protected].
13. Third-Party Links and Services
Our website may contain links to external websites, including those of our game providers and payment partners. This privacy policy applies solely to Dragonia Casino's own services. We are not responsible for the data protection practices of third-party websites. We recommend that you review the privacy policy of any external site you visit, as their approach to data security and user data handling may differ from ours.
14. Supervisory Authority — OAIC
If you are an Australian resident and you believe that Dragonia Casino has not handled your personal information in accordance with the Australian Privacy Act 1988 or the Australian Privacy Principles, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Before escalating to the OAIC, we encourage you to contact our Data Protection Officer directly so that we can resolve your concern promptly and informally.
- OAIC website: www.oaic.gov.au
- OAIC privacy hotline: 1300 363 992
- Dragonia Casino DPO email: [email protected]
For players based in the European Union or European Economic Area, the relevant supervisory authority is the data protection authority of your country of residence.
15. Contact Your Data Protection Officer
For any questions, requests, or concerns relating to this privacy policy, data processing, your privacy rights, or the Dragonia Casino cookie policy, please contact our Data Protection Officer:
- Email: [email protected]
- General support: [email protected]
- Live chat: available 24/7 via the chat widget on dragonias-casino.com
We aim to respond to all privacy-related inquiries within 5 business days, and to formal access or deletion requests within 30 days. Where requests are complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
16. Updates to This Privacy Policy
The Dragonia Casino privacy policy may be updated periodically to reflect changes in our services, legal requirements, or industry best practices. When material changes are made, we will notify registered players via email or a prominent notice on our platform. The date of the most recent revision will always be displayed at the top of this page. We encourage you to review this privacy policy regularly to stay informed about how we protect your personal data and honour your data protection rights. Continued use of the Dragonia Casino platform following notification of changes constitutes your acceptance of the updated privacy policy.
Frequently Asked Questions — Privacy & Data Protection
What personal data does Dragonia Casino collect?
Dragonia Casino collects identification data (name, date of birth, ID documents), contact details, financial information, gaming activity records, technical data (IP address, device info), and communication records. The data collection scope depends on your level of engagement with our platform and the KYC requirements applicable to your account.
How does Dragonia Casino use cookies?
Our cookie policy covers four types of cookies: essential, analytical, functional, and marketing. Essential cookies are necessary for the site to function and do not require consent. Analytical and functional cookies help us improve your experience, while marketing cookies are only placed with your explicit consent. You can manage your cookie preferences at any time via our cookie settings panel.
Is my personal information shared with third parties?
Yes, in limited circumstances. Dragonia Casino personal data may be shared with payment providers, identity verification partners, game technology providers, and regulatory authorities. We never sell your user data. All third-party sharing is governed by strict contractual data protection clauses and complies with applicable privacy law.
How long does Dragonia Casino retain my data?
Retention periods vary by data type. Account and identification data is typically retained for 5 years after account closure; financial and transaction records are kept for 7 years for AML compliance. All data storage periods are outlined in detail in Section 9 of this privacy policy. After the relevant period, data is securely deleted or anonymised.
What are my privacy rights as an Australian player?
As an Australian player, your privacy rights include the right to access, correct, delete, restrict, or port your personal data, as well as the right to object to certain data processing and to withdraw consent for marketing activities. You can exercise these privacy rights by contacting our Data Protection Officer at [email protected] or by raising a complaint with the OAIC.
How does Dragonia Casino protect my data?
Dragonia Casino data security is built on 256-bit SSL/TLS encryption, advanced firewalls, encrypted data storage, strict access controls, and mandatory KYC verification. Our approach to information security is guided by industry standards and reviewed regularly to address emerging threats. We are committed to ensuring the highest levels of confidentiality and data protection for every player on our platform.
Who can I contact if I have a privacy concern?
For any concerns about the Dragonia Casino privacy policy or your personal information, contact our Data Protection Officer at [email protected]. If your concern is not resolved to your satisfaction, you may escalate to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Our team is also available via live chat 24/7 and by email at [email protected] (responses within 12 hours).